CHECK OUT OUR RANGE NOW

HUGE SALE | FLASH DEALS | DIY FOR ALL

  • Fast & Reliable Shipping

  • Free help & advice

  • Hassle-free returns

  • Open 7 days a week

HUGE SALES & DEALS

Privacy policy

Essentials Fix – Privacy Policy

Last updated: 01-January-2024

This Privacy Policy applies between you, the user of this website, and Brit Essential Ltd, the owner and provider of this website. Brit Essential Ltd takes the privacy of your information seriously. This Privacy Policy applies to our use of any and all data collected by us, or provided by you, in relation to your use of the website.

This Privacy Policy should be read alongside, and in addition to, our Terms of Service, which can be found at:

https://essentialsfix.co.uk/policies/terms-of-service

Please read this Privacy Policy carefully.

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:

  • Data
    Collectively all information that you submit to Brit Essential Ltd via the website, or that we collect about you in connection with your use of the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

  • Data Protection Laws
    Any applicable law relating to the processing of personal data, including but not limited to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any national implementing and supplementary laws, regulations and secondary legislation.

  • GDPR
    The UK General Data Protection Regulation.

  • Brit Essential Ltd, we or us
    Brit Essential Ltd, a company incorporated in England and Wales with registered number 12759069 whose registered office is at Unit 2D, 50 Derby Street, Manchester, M8 8HF. We operate the brand “Essentials Fix”.

  • User or you
    Any third party that accesses the website and is not either (i) employed by Brit Essential Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Brit Essential Ltd and accessing the website in connection with the provision of such services.

  • Website
    The website that you are currently using, www.essentialsfix.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this Privacy Policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;

  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;

  • a reference to a person includes firms, companies, government entities, trusts and partnerships;

  • “including” is understood to mean “including without limitation”;

  • reference to any statutory provision includes any modification or amendment of it; and

  • the headings and sub-headings do not form part of this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies only to the actions of Brit Essential Ltd and users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites, courier tracking sites, payment provider sites or other third-party resources.

For purposes of the applicable Data Protection Laws, Brit Essential Ltd is the “data controller”. This means that Brit Essential Ltd determines the purposes for which, and the manner in which, your Data is processed in connection with this Website.

Data Collected

We may collect and process some or all of the following categories of Data about you:

  • Name and title;

  • Contact information such as email addresses and telephone numbers;

  • Billing address and delivery address;

  • Account details (for example, username, password, saved addresses);

  • Order information (products purchased, order value, order history);

  • Limited payment-related information (for example, payment method and transaction references – full card details are handled by payment providers);

  • Communications and correspondence you send to us (emails, messages, support requests);

  • Feedback, reviews or survey responses you choose to provide;

  • Technical information, including IP address, browser type and version, device type and operating system;

  • Usage information, including pages visited, time and date of visits, and navigation paths;

  • Information required for age verification for age-restricted products (for example, confirmation that an age check has been carried out and basic details required to evidence compliance).

We will only collect Data that we reasonably need in connection with the purposes set out in this Privacy Policy.

How We Collect Data

We collect Data in the following ways:

  1. Data that is given to us by you;

  2. Data that is collected automatically; and

  3. Data that may be received from third parties.

Data That Is Given to Us by You

Brit Essential Ltd will collect your Data in a number of ways, for example when:

  • you contact us through the Website, by telephone, post, email or through any other means;

  • you create an account or update your account details;

  • you place an order for products or services;

  • you subscribe to marketing communications;

  • you enter a promotion, competition or survey; or

  • you submit reviews, feedback, complaints or other user content.

In each case, this Data is provided by you and will be processed in accordance with this Privacy Policy.

Data That Is Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

  • we may collect information about your visits to the Website. This information helps us to improve Website content and navigation and may include your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content;

  • we may collect Data automatically via cookies, pixels and similar technologies, in line with the cookie settings in your browser. For more details, please see our Cookie Policy (where provided) and/or the cookie notice on the Website.

Data Received from Third Parties

We may also receive Data about you from third parties, for example:

  • from our ecommerce platform provider (Shopify) in connection with order processing and security;

  • from payment providers in connection with payment status and fraud checks;

  • from delivery and logistics companies in connection with deliveries and returns; and

  • from marketing or analytics partners in an aggregated or anonymised form to help us understand Website usage and performance.

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and to operate the Website efficiently. Specifically, Data may be used by us for the following purposes:

  • to process and fulfil orders you place, including payment, packing, shipping and returns;

  • to provide, manage and administer your account;

  • to respond to enquiries, complaints and customer service requests;

  • internal record-keeping, auditing and accounting;

  • to customise, improve or tailor the Website and our products and services;

  • to help protect the Website, our systems and our customers from fraud, misuse or security issues;

  • to send you important service communications (for example, order confirmations, delivery updates or changes to our terms and policies); and

  • where you have chosen to receive them, to send you marketing communications about our products, services, offers or promotions.

We may use your Data if and to the extent we consider it necessary for one or more of the following legal bases:

  • Performance of a contract – to perform our obligations under a contract with you (for example, when you place an order);

  • Legal obligation – to comply with a legal obligation (for example, record-keeping, tax or age-restricted sales requirements);

  • Legitimate interests – for our legitimate business interests (for example, Website security, customer service, improving our services), provided that such interests are not overridden by your rights; and

  • Consent – where you have given clear consent (for example, for certain marketing communications).

We may use your Data for the purposes described above where we deem it necessary for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your Rights” below).

In each case, Data will be used in accordance with this Privacy Policy and applicable Data Protection Laws.

Who We Share Data With

We may share your Data with the following types of third parties where reasonably necessary for the purposes set out above:

  • our ecommerce platform provider;

  • payment processors and banks;

  • delivery and logistics companies;

  • IT service providers (for example, hosting, email and support tools);

  • professional advisers (for example, accountants, auditors, legal advisers and insurers);

  • marketing and analytics providers, where used; and

  • public authorities, regulators or law enforcement agencies, where we are required to do so by law or where we consider it necessary to protect our rights or the rights of others.

We do not sell your personal Data.

Any third parties that we share your Data with are required to keep your Data secure and to use it only for the purposes for which they are engaged by us and in line with Data Protection Laws.

Data Security

We use appropriate technical and organisational measures to safeguard your Data. These measures are designed to provide a level of security appropriate to the risk.

For example:

  • access to your account (where applicable) is controlled by a username and password that is unique to you;

  • we take reasonable steps to ensure that our systems and the services we use are kept up-to-date and secure; and

  • we limit access to your Data to those employees, agents and contractors who have a business need to know.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your Data, we cannot guarantee its absolute security.

If you suspect any misuse, loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address:
wecare@essentialsfix.co.uk

If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including to:

  • provide the Website and related services;

  • comply with our legal and regulatory obligations (for example, tax and accounting rules); and

  • handle disputes, complaints or potential legal claims.

Even if we delete your Data from our active systems, it may remain on backup or archival media for legal, tax, regulatory or business continuity purposes.

Your Rights

You have the following rights in relation to your Data, in each case subject to certain conditions and exceptions set out in Data Protection Laws:

  • Right to access – the right to request copies of the personal Data we hold about you, or information about how we process it;

  • Right to rectification – the right to have your Data corrected if it is inaccurate or incomplete;

  • Right to erasure – the right to request that we delete or remove your Data from our systems in certain circumstances;

  • Right to restrict processing – the right to request that we restrict the way in which we use your Data in certain circumstances;

  • Right to data portability – the right to request that we move, copy or transfer your Data to another data controller in a structured, commonly-used and machine-readable format;

  • Right to object – the right to object to our use of your Data where we are relying on our legitimate interests as the legal basis, including for direct marketing.

Where we rely on consent to process your Data, you also have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To make enquiries, exercise any of your rights set out above, or withdraw your consent (where consent is our legal basis for processing your Data), please contact us via this email address:
wecare@essentialsfix.co.uk

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may have the right to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at:
https://ico.org.uk/

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Changes of Business Ownership and Control

Brit Essential Ltd may, from time to time, expand or reduce our business, and this may involve the sale and/or the transfer of control of all or part of Brit Essential Ltd.

Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser or investor in our business or any part of it, and to our professional advisers in connection with any such transaction.

In all such cases, we will take steps with the aim of ensuring your privacy is protected and that any use of your Data remains in accordance with this Privacy Policy and applicable Data Protection Laws.

General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

Unless otherwise agreed in writing, no delay, act or omission by a party in exercising any right or remedy shall be deemed a waiver of that, or any other, right or remedy.

This Privacy Policy will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to This Privacy Policy

Brit Essential Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be posted on the Website and will take effect immediately upon posting.

You are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following any alterations.

You may contact Brit Essential Ltd regarding this Privacy Policy by email at: wecare@essentialsfix.co.uk

  • Visit our support center

    Expert help & advice

  • Check your order status

    Updates & tracking

  • Returns & exchanges

    All you need to know

  • Reliable Products

    Delivered Fast
Back to top